Return Window

We offer a 14-day return window for most items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Conditions for Returns

• Items must be unused, unworn, and in the same condition that you received them.
• They must also be in the original packaging.
• For hygiene reasons, we cannot accept returns on used grooming products or opened pet food.
• Customized items are non-returnable unless they arrive damaged or defective.

Refund Process

1. Initiate your return by contacting our customer service team.
2. We'll provide you with a return shipping label or instructions.
3. Once we receive and inspect the returned item, we'll process your refund.
4. The refund will be credited to your original method of payment within 5-10 business days.

Exchanges

If you need a different size or color, we're happy to exchange your item. Please contact us to arrange an exchange, and we'll guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or refund at no additional cost to you.