Our Brand Story

At Paw Nexus, we believe that pets are more than just animals – they're family. Our journey began with a simple idea: to create innovative, eco-friendly products that make pet care easier and more enjoyable for both pets and their owners.

Founded by a group of passionate pet owners and engineers, we set out to address the common challenges faced by modern pet parents. Our first breakthrough came with the development of our smart, retractable dog leash, which quickly became a favorite among urban dog owners.

Today, we continue to push the boundaries of pet care technology, always with the well-being of pets and the convenience of their owners in mind. Our commitment to quality, innovation, and sustainability drives everything we do.

Mission & Vision

Our Mission

To enhance the bond between pets and their owners through innovative, eco-friendly products that prioritize comfort, safety, and convenience.

Our Vision

To become the leading provider of smart pet care solutions, recognized globally for our commitment to innovation, quality, and sustainability in the pet industry.

Refund & Return Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your PetSmart Care product, we offer a hassle-free 30-day return policy.

• Products must be returned in their original condition and packaging
• Refunds will be processed within 5-7 business days of receiving the returned item
• Shipping costs for returns are the responsibility of the customer unless the product is defective

For more information or to initiate a return, please contact our customer service team.

Contact Us

We're here to help! If you have any questions, concerns, or feedback, please don't hesitate to reach out to us.

• Email: info@ Paw-Nexus.com
• Phone:12563636226
• Address: 13955 Central Ave., Chino, CA 91710, USA

Our customer service team is available Monday through Friday, 9am to 6pm EST.

Why Trust Us

At PetSmart Care, we've earned the trust of pet owners worldwide through our unwavering commitment to quality, innovation, and customer satisfaction.

• Expert-developed products: Our team includes veterinarians and pet behavior specialists
• Rigorous quality control: All products undergo extensive testing for safety and durability
• Eco-friendly practices: We're committed to sustainable manufacturing and packaging
• Customer-first approach: Our responsive support team is always ready to assist you
• Positive impact: We partner with animal shelters and support pet adoption initiatives

Choose PetSmart Care for peace of mind and happy, healthy pets.

Estimated Shipping Time

We strive to get your PetSmart Care products to you as quickly as possible. Here are our estimated shipping times:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• International Shipping: 7-14 business days

Please note that these are estimates and actual delivery times may vary depending on your location and any potential customs processing for international orders.

For more detailed information about shipping to your specific area, please check our shipping calculator at checkout.